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have you ever lost your money on a psy-trance music shop?

Leo_BurnS
IsraTrance Junior Member

Started Topics :  22
Posts :  134
Posted : Jan 22, 2005 00:00
Im talking aboput PSYSHOP.COM here
On 2005-01-21 19:27, Leo_BurnS wrote:
Hi every one.

Im submitting this thread to bring up an issue that is pissing me off, and I think that everybody on the trance comunity should be aware.

On November 13th, Ive placed an order at psyshop.com.

That order was billed on my credit card, and until today I got nothing but excuses from MR Rolf.

Every week he comes with a new excuse, blaming the custom of my country, and now he is telling me that they need to investigte first, to later tellme if they gonna refound me or simply send my order.

This is outrageous, and simply shows that this shop is not trustable.

If it was a decent company, they should pay me back, or send my order again making sure that i would receive it.

After all, they sell a SERVICE, the sell delivered cds, otherwise they wouldnt be a virtual store.

Everytime I receive a message from mr. Rolf, he talks like he is doing me a favor on trying to discover where is my parcel. I think that he didt realised that he OWES me.

Please excuse me, Im very upset with this issue, and this make me think that maybe thats one of the reasons of some djs play with MP3, we just cant trust the people who sell it.

Please leave here your comments.



[/quote]           You may think you can fly, but you better not try .......
chris organic
Chris Organic

Started Topics :  3
Posts :  48
Posted : Jan 22, 2005 01:22
Folks, its not only the customers buying CDs who have problems. I can tell you from my own experience with Psyshop, they are a completey shit company and I fully think they should be banned from trading.

Last summer they asked to buy CDs direct from us instead of thru our distributor. Well to cut a long story short, despite other labels saying they were 'ok, just really shitty to deal with' we only got the half of the money we demanded upfront.

Now they ignore all our emails, they have no phone number to call, and they never gave us even one of the monthly statements they promised. Occasionally they answer to an email or a fax saying stuff like 'yea yea, its coming, stop whining'.. then again we get nothing

BAN THEM!

No company which rips off customers AND suppliers should be allowed to trade! Let's get together and sue their shitty asses! I'm all up for it.

I can understand if they are insanely busy, but that's not our problem, if they're doing so well they should hire extra people to take care of this stuff. They are a registered company in Germany, they have to be otherwise its illegal to trade. Let's do something! Get them to pay us all back or be banned!
EYB
Noized

Started Topics :  111
Posts :  2849
Posted : Jan 22, 2005 01:26
Sad if this is true !!!

As said before i myself never had any problem with psyshop.

Always good buisness with them.

psyshop
           Signature
David(KIVA)
IsraTrance Junior Member

Started Topics :  36
Posts :  487
Posted : Jan 22, 2005 02:38
Quote:

On 2005-01-21 20:14, scraper wrote:
43 seconds is enough
what's the point in having 4 min long samples if the entire track is 7 mins? why would anyone buy it if you can listen to it for free?




I would buy it! The only reason I buy the cd is if I like the tracks! It is no different when you are at a record store and you listen to vinyl or a whole cd entirely. When we had Green Sector our past record store we gave every customer a chance to listen to the cds and vinyl before they bought it. I like to know what the hell im spending my money on. If you think hearing 43 seconds of a build up that doesnt pay off is enough, then go for it dude. I hope your happy with your purchase after the fact.           http://soundcloud.com/djkiva
John
IsraTrance Full Member

Started Topics :  76
Posts :  768
Posted : Jan 22, 2005 21:42
Quote:

On 2004-10-08 15:57, Drat Mafia wrote:
if http://www.chaosunlimited.co.uk had a better website i would use these guys. very friendly and very helpful. however their website is just so god damn annoying and payment isnt just a case of typing in credit card number on their website.



The Chaos website isnt great but I just use it to see whats in stock & then ring up to order & the CDs arrive the next morning .. worringly easy

I've used Psyshop a few times and never had any problems -but much prefer chaos
razzz_
IsraTrance Junior Member

Started Topics :  13
Posts :  264
Posted : Jan 23, 2005 13:11
hahaha

i had the exact opposite....i ordered from psyshop but i don't have a credit card so i paid when the postman came....
the postman forgot a to take some kind of paper with him which made paying to psyshop impossible
they probably got the money but it's the thought that counts


i really never have any problems but i think it's because i don't have a credit card so i can't pay in advance
scobbah
Kiriyama

Started Topics :  35
Posts :  991
Posted : Jan 23, 2005 18:48
Well, I guess I have to donate another Psyshopstory to this thread, about their so called "service".

I did order for a year from Psyshop without no problems. But then I ordered a hood from them, and recieved it without no problems. Until I washed it. The print fell off like it was a big fake, after the first wash! And yes I know how to wash my clothes

I didn't think I could do too much about it, but anyhow I mailed them and asked for advice. Like if I could turn myself to TIP or just get an excuse (those hoods were rather expensive after all for me, being a student). I didn't hope for much, but I never recieved any answers from Psyshop - not even once. And all my emails were "nice" and written in a calm way, so it wouldn't be any missunderstandings and like "hey, what a piece of whiny customer we got here".

But once again, not even one answer. Now that's some real bad service, and ever since I have ordered from Saikosounds and Wirikuta only.
sherlockalien
IsraTrance Junior Member

Started Topics :  22
Posts :  629
Posted : Jan 23, 2005 20:09
damn, now im all worried with psyshop.. I have ordered from them a few times, with no prob, and yesterday bought the inspirazzia cd from them

I just hope they dont do any bad shit with me, or else I will go nuts on them... Seriously... they better not f*ck up
dNETv2


Started Topics :  2
Posts :  168
Posted : Jan 25, 2005 06:09
Quote:

On 2005-01-22 01:22, chris organic wrote:
Folks, its not only the customers buying CDs who have problems. I can tell you from my own experience with Psyshop, they are a completey shit company and I fully think they should be banned from trading.

Last summer they asked to buy CDs direct from us instead of thru our distributor. Well to cut a long story short, despite other labels saying they were 'ok, just really shitty to deal with' we only got the half of the money we demanded upfront.

Now they ignore all our emails, they have no phone number to call, and they never gave us even one of the monthly statements they promised. Occasionally they answer to an email or a fax saying stuff like 'yea yea, its coming, stop whining'.. then again we get nothing

BAN THEM!

No company which rips off customers AND suppliers should be allowed to trade! Let's get together and sue their shitty asses! I'm all up for it.

I can understand if they are insanely busy, but that's not our problem, if they're doing so well they should hire extra people to take care of this stuff. They are a registered company in Germany, they have to be otherwise its illegal to trade. Let's do something! Get them to pay us all back or be banned!



Geez. That's horrible...! 'nother reason to go with Saiko Sounds.
jaramogi
IsraTrance Junior Member

Started Topics :  15
Posts :  918
Posted : Jan 25, 2005 18:03
try wirikuta (www.wirikuta.at)
they have an good service and fast shippment
i never had problems @ this onlineshop
Hodi
IsraTrance Full Member

Started Topics :  113
Posts :  1211
Posted : Jan 29, 2005 02:11
i have had an experience with some online shop, they sent me the cd, but they never asked for the money... i even emailed them about that, but they didn't care.. so i earned a cd for free.           u can find "Anything U Want" using the search...
FrodOhm
IsraTrance Junior Member

Started Topics :  32
Posts :  1018
Posted : Jan 31, 2005 11:09
I have had some experiences with psyshop, saikosounds and chaos unlimited , all with pacakges getting lost... never found out what happend with them.. evey single time i have contacted the webshops i have had nothing but positive replies and all that has been lost has been replaced with the same cd's or other with same value!!
I must give credit to saiksounds for this , since this happened to me 2 times in a row with the same cd getting lost ,so the 3rd time they sent the package to a diffrent adress (a friend of mine) then it acutally showed up!! God knows why those 2 packages never showed up in my mailbox!
Anyways , my experience has been nothing but positive with theee psyshops...
Cinos


Started Topics :  4
Posts :  58
Posted : Jan 31, 2005 13:54
I've never had any problems with Psyshop. They are very serious and effective.

Saikosound however got several days late with the delivery. They sent me a promo of Aes Dana - Memory Shell as a gift for it.

Chaosunlimited is slightly slower than the others, but very nice otherwise.
Cosmix
IsraTrance Junior Member

Started Topics :  25
Posts :  305
Posted : Feb 1, 2005 01:31
Hi people,i order my cds from Psyshop and i never had problems with them...I live in Portugal,if i order the cds today,after 3/4 days i have the cds,i dont see no problem with Psyhop,but is my opinion...
PSYSHOP

PLUR
The Journey Man Project
Inactive User

Started Topics :  128
Posts :  931
Posted : Feb 1, 2005 09:47
Well I ordered some cd's from psyshop and they were sent back, and I got a full refund to my credit card no probs... I know that Flying Rhino records tried to rip off my grlfriend for about 100 pounds but after I inforemd the Vis credit fraud department (after waiting 2 months with no replies) I promptly got a letter of apology and all the items I'd ordered... it's pretty simple, if you use a credit card and someone steals from you call the credit card company and they'll investigate your claims... now I've used saikosounds for 5 years wiht no problems. they accidentally charged my credit card twice for the same order, I spoke to them by phone, and it was refunded the next day. I went to visit the guys when I was in Hong Kong and belive me they run a tight project there.
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