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Trance Forum  Forum  Trance - have you ever lost your money on a psy-trance music shop?
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have you ever lost your money on a psy-trance music shop?

Memory Loss
IsraTrance Full Member

Started Topics :  103
Posts :  1502
Posted : Oct 11, 2004 16:11
Thanx Man!! Now I Can Relax
Its My First Time I Order There!!
To Much Complicated With The Cards!
Hope I Did It Right.           Skate 0R Die
Leo_BurnS
IsraTrance Junior Member

Started Topics :  22
Posts :  134
Posted : Jan 21, 2005 19:27
Hi every one.

Im submitting this thread to bring up an issue that is pissing me off, and I think that everybody on the trance comunity should be aware.

On November 13th, Ive placed an order at psyshop.com.

That order was billed on my credit card, and until today I got nothing but excuses from MR Rolf.

Every week he comes with a new excuse, blaming the custom of my country, and now he is telling me that they need to investigte first, to later tellme if they gonna refound me or simply send my order.

This is outrageous, and simply shows that this shop is not trustable.

If it was a decent company, they should pay me back, or send my order again making sure that i would receive it.

After all, they sell a SERVICE, the sell delivered cds, otherwise they wouldnt be a virtual store.

Everytime I receive a message from mr. Rolf, he talks like he is doing me a favor on trying to discover where is my parcel. I think that he didt realised that he OWES me.

Please excuse me, Im very upset with this issue, and this make me think that maybe thats one of the reasons of some djs play with MP3, we just cant trust the people who sell it.

Please leave here your comments.

          You may think you can fly, but you better not try .......
biberFreund
IsraTrance Junior Member

Started Topics :  20
Posts :  145
Posted : Jan 21, 2005 19:29
I never had any problems with my orders at psyshop. I don't think this is their fault...
phobium
Phobium

Started Topics :  14
Posts :  718
Posted : Jan 21, 2005 19:32
From what I've heard it could be that your delivery has been stopped in customs, it has happened to me a few times. Also, shit get lost in the mail. You do know that postmen play footbal with packages that are not labeled "fragile"? (I'm serious)           ________________________
www.phobium.net
http://phobium.bandcamp.com/
________________________
Leo_BurnS
IsraTrance Junior Member

Started Topics :  22
Posts :  134
Posted : Jan 21, 2005 19:32
Im not blaming them for the delay on the delivery.

Im just making my point that they are not doing anything to solve the issue.

          You may think you can fly, but you better not try .......
Leo_BurnS
IsraTrance Junior Member

Started Topics :  22
Posts :  134
Posted : Jan 21, 2005 19:37
I Forgot to tell ...

Im asking for they send me the number of the package for months, they dont send me.

The excuse of the custom, i dont accept, because Ive placed another order two weeks after this one and it came ok.

What Im saying is, they dont sell merely CDS, they sell a service, that is, deliver the cds on your home.

If this is their businness, they sould be prepared to shit like this happen, and when it does, they should solve the issue imediatelly, politelly and dont talk with the customers like they are doing a favor. After all they are paid to do this.           You may think you can fly, but you better not try .......
HandA
Inactive User

Started Topics :  9
Posts :  890
Posted : Jan 21, 2005 20:05
Quote:

On 2005-01-21 20:00, NoKeyAah wrote:
Technically once the order is shipped the seller has completed his /her responsibility.



Not really true. International shipping law is the law that count here (also in the US) and the parcel is always the shop's property until it have arrived and been recieved by the customer. And all packages must be insured by the shops under transportation. So if a package are lost or failed to reach it's destination point then the shop is responsible - not the customer.
David(KIVA)
IsraTrance Junior Member

Started Topics :  36
Posts :  487
Posted : Jan 21, 2005 20:06
ok so this is not related but since were on the topic of PSYSHOP whats up with a 43 sec review of the tracks!!! saiko sounds manages to have more time why cant they!!! ok im done

good luck in finding your mail man! ha! mail man..get it ..           http://soundcloud.com/djkiva
scraper
IsraTrance Junior Member

Started Topics :  10
Posts :  452
Posted : Jan 21, 2005 20:14
43 seconds is enough
what's the point in having 4 min long samples if the entire track is 7 mins? why would anyone buy it if you can listen to it for free?
EYB
Noized

Started Topics :  111
Posts :  2849
Posted : Jan 21, 2005 20:29
I also had never problems with psyshop.com

I had problems with tranceshop, but nver with psyshop.

Every time i ordered cd i got them 1-2 days later, it took never longer. And they have the best offers of all tranceshops.

No offense but are u working for another psytrance shop and want to blame them?


PSYSHOP U RULE!!            Signature
phobium
Phobium

Started Topics :  14
Posts :  718
Posted : Jan 21, 2005 20:55
I've never had trouble with psyshop myself, but a very good friend of mine never got a delivery he was waiting for.           ________________________
www.phobium.net
http://phobium.bandcamp.com/
________________________
fabiano werner


Started Topics :  2
Posts :  20
Posted : Jan 21, 2005 21:19
it seems to be a communication mismatch between the dealer and the client, there's a thought here in Brazil that says:

IN THE END, THE CLIENT IS ALWAYS RIGHT.


I wonder that this problem can be solved as soon as possible, cos it's been a long time to be an acceptable mistake from Psyshop.
Rik
IsraTrance Team

Started Topics :  107
Posts :  966
Posted : Jan 21, 2005 21:58
From what I've heard and read about their service in the past, this will be solved for sure, it's just a matter of explaining the situation correctly, some patience and things will work out!

good luck working this out!           www.psytracks.com :: Brand new website for sharing your psytracks with the world. Get a free 250Mb Artist profile, Blog and events calender!
www.psygarden.be :: Upload your psychedelic art and partypictures to our gallery!
Trance Forum  Forum  Trance - have you ever lost your money on a psy-trance music shop?
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