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Why Psyshop.com sell music and don´t deliver it ?
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Leo_BurnS
IsraTrance Junior Member
Started Topics :
22
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134
Posted : Mar 28, 2006 17:19
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Well, it seems that european customers doesenīt seem to have problems with them.
After reading all the replies on this thread, iīve remebered, that there are more problems than just the not delivered parcels, for example :
1 - Why they donīt bother answering the e mails ?
2 - Why they takes about 6 moths to return the money ?
3 - And most important !!!! I really think that an e-shop sells services, and not just products. They should provide to their customers the confort of receiving their orders @ home.
I really think that this one in particular, takes advantage of the lack of regulamentation of international sells by intenet, what is a real shame, because reliability should be their most important concern.
  You may think you can fly, but you better not try ....... |
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Gnome
Started Topics :
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51
Posted : Mar 29, 2006 10:27
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| .... Not to mention that they donīt have any parcel tracking service, this is lame .... |
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Maybe iīm wrong, but isnīt that what u are looking for : http://www.psyshop.com/shop/Info/en/Service.html
Anyways, when it comes to e-mail contact with psyshop, they are not very customer friendly, so i prefer trance-shop for ordering my cdīs.
War is terrorism with a bigger budget. |
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Leo_BurnS
IsraTrance Junior Member
Started Topics :
22
Posts :
134
Posted : Mar 29, 2006 15:32
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Quote:
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On 2006-03-29 10:27, Gnome wrote:
Quote:
| .... Not to mention that they donīt have any parcel tracking service, this is lame .... |
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Maybe iīm wrong, but isnīt that what u are looking for : http://www.psyshop.com/shop/Info/en/Service.html
Anyways, when it comes to e-mail contact with psyshop, they are not very customer friendly, so i prefer trance-shop for ordering my cdīs.
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No , this only shows the status of your order @ their web site, when I said that they donīt have tracking service, I was refering to the tracking offered by the delivery company, like UPS, that you know all time where your package is ...
You may think you can fly, but you better not try ....... |
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Rah
IsraTrance Full Member
Started Topics :
77
Posts :
498
Posted : Mar 29, 2006 15:51
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Quote:
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On 2006-03-29 15:32, Leo_BurnS wrote:
Quote:
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On 2006-03-29 10:27, Gnome wrote:
Quote:
| .... Not to mention that they donīt have any parcel tracking service, this is lame .... |
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Maybe iīm wrong, but isnīt that what u are looking for : http://www.psyshop.com/shop/Info/en/Service.html
Anyways, when it comes to e-mail contact with psyshop, they are not very customer friendly, so i prefer trance-shop for ordering my cdīs.
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No , this only shows the status of your order @ their web site, when I said that they donīt have tracking service, I was refering to the tracking offered by the delivery company, like UPS, that you know all time where your package is ...
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i've never visited an online cd shop with tracking delivery information besides amazon, are you comparing it to another shop, perhaps i haven't checked out yet?
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NeutroN
IsraTrance Full Member
Started Topics :
69
Posts :
875
Posted : Mar 29, 2006 16:13
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It all comes down to the brazilian post and customs, normally a parcel coming from brazil to the uk can take up to 12 days. As soon as it hits uk soil it is processed quickly. Now a parcel being sent from the uk to brazil can take up to 8 weeks, it leaves the uk the same week by plane and usually takes the brazilian custom and post 7 weeks to get their act together.
When it comes down to psyshop, I never had a problem with them. I believe they are based in germany whcih means they are part of the EU in other words no custom charges.
The only way I have come across to avoid these charges is to ask people to state the cds as gift, people from US always do that and I avoid the custom charges.
Psyshop should have a tracking parcel number with the post office, which you can ask for and track the parcel yourself.
"Great things are only possible with outrageous requests." Thea Alexander |
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Leo_BurnS
IsraTrance Junior Member
Started Topics :
22
Posts :
134
Posted : Mar 29, 2006 17:44
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Quote:
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On 2006-03-29 16:13, NeutroN wrote:
It all comes down to the brazilian post and customs, normally a parcel coming from brazil to the uk can take up to 12 days. As soon as it hits uk soil it is processed quickly. Now a parcel being sent from the uk to brazil can take up to 8 weeks, it leaves the uk the same week by plane and usually takes the brazilian custom and post 7 weeks to get their act together.
When it comes down to psyshop, I never had a problem with them. I believe they are based in germany whcih means they are part of the EU in other words no custom charges.
The only way I have come across to avoid these charges is to ask people to state the cds as gift, people from US always do that and I avoid the custom charges.
Psyshop should have a tracking parcel number with the post office, which you can ask for and track the parcel yourself.
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Iīm afraid thatīs not entirilly truth, because I have received orders from beatspace.com with 4 days.
A long time ago, I also used to buy from recordstore.co.uk , hard to find records, etc ....
You may think you can fly, but you better not try ....... |
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Leo_BurnS
IsraTrance Junior Member
Started Topics :
22
Posts :
134
Posted : Mar 29, 2006 17:48
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Iīll repeat ...
It seems that the european customers doesnīt seem to have any problems .....
You may think you can fly, but you better not try ....... |
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greenforestdancers
IsraTrance Junior Member
Started Topics :
17
Posts :
99
Posted : Mar 29, 2006 18:47
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yah psyshop have a stupid hapit of not
delivering. |
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Soth_MfK
IsraTrance Junior Member
Started Topics :
19
Posts :
261
Posted : Mar 30, 2006 16:13
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hm ? sounds strange .... everything i ordered from psyshop was instantly delivered and correctly packaged. but im living in austria, and psyshop is germany-based i think so there's not too much kilometers to travel  |
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Manash
Started Topics :
0
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215
Posted : Mar 30, 2006 19:51
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if a webshop prompt to sell records and deliver in my country, in respect with the costumer, they must at least give ALL the information regarding to payment, taxes, shipping ways, delivery, etc.. etc..
so i will be able to choose the one i think is best for me
i never ordered from psyshop, so i don't know how it works.. this is just a opinion
Dead Tree Productions
www.dead-tree.net |
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MercuryFall
IsraTrance Full Member
Started Topics :
52
Posts :
711
Posted : Mar 30, 2006 20:48
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Good words for psyshop: Never had a problem in tens of orders these last 4 years... Guess you, brazilian guys, should let them know about the customs in your country... As for taking 6 months to give your money back, that's real strange indeed... YOu should ask them for some commercial gesture... Not that they will be very keen to do it after your posts here  |
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robomarket
IsraTrance Junior Member
Started Topics :
35
Posts :
970
Posted : Mar 30, 2006 21:07
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On 2006-03-27 18:41, psytones wrote:
I've ordred about 70-90 albums from psyshop.com in the last 8 months (I also use the other shops when psyshop dont have the product I'm looking for) and I have never ever had one problem with them. And I always get my order 2 days after I booked it. Maybe because I live in Scandinavia? If so.. ok. .. PS. The prices are not higher or lower then the others. again. Location location location?
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That is because you live next door to Psyshop.
Not answering e-mails is very unprofessional. It's the most convinient way to communicate when you live on another continet and they chose to ignore emails from customers! No respect!
But I never had any problems with them.
It's funny how lots of people choose them just because their website is simple and very user-friendly. I like using other stores too just to support them and balance out their sales...you know...there are big and small stores...don't forget about the small ones!
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KakoOlalaJwal
IsraTrance Full Member
Started Topics :
116
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2565
Posted : Mar 30, 2006 23:50
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sketi
Started Topics :
4
Posts :
78
Posted : Mar 31, 2006 02:24
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psyshop have failed to deliver to australia too - and whoever they get to deliver stuck an order of mine of about 10 cd's in my fucking mail box in a city full of theft in the rain!!! 
saikosounds.com all the way - their service is excelent and Rob is a chief 
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ganjee
Started Topics :
0
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11
Posted : Mar 31, 2006 08:48
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Even I faced the same problem, I was purchasing from them regularly, the delivery was slow, but I was getting my cds. But then two of my orders were not delivered, and I was charged for them. ROLF didnt reply to my mails.
Now i am using saikosounds always, much faster service and prompt replies to emails. Psyshop is a rip off. |
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