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M-AUDIO SUCKS BIG TIME
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[3pi]
Started Topics :
5
Posts :
18
Posted : Feb 9, 2007 00:32
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Hi all, first of all sorry my english, just need to expose this problem the maximum i can..
I havea BX5 monitors for about 1 year..and a 3 years warranty.
For about 1 month and alf ago one of them stops playing bass.. i send them to the store to fix and after 1 month and alf they told me the prolem was the subwofer and that the warranty dont cover the problem. So i have to pay to fix it.
I always use them the right way never push them much because i live in a apartment, always treat them nice.
After contacting the responsable here in portugal for the probem he just dont give a fuck and simplu just dont care about costumer.
Try to contact M-audio with every mails i saw in the website and didnt have any kind of respons.
It´s not about the money, it´s only 50 euros plus Iva...
its about our right´s as costumers...why the fuck thei give a warranty of 3 years..it could be 10 or 20 years..as i was told the warranty dosent cover any of the important pieces (tweeter...subwofer..fusiveis), i ask the responsable what does it cover...till now didnt have any kind of response..
the only thing he said was...well you dont wann pay we gonna send it back..
whattaaa da fuckkkkk
Man i´m said, i´m angry.. just because they do whatever they want..
Just need to post this at least to say i do somenthing..and hoping at least that i can reach someone thinking on buying any M-audio product..
i know there must be a lot more companys doing the same.. but it´s just my wayt to try to do something..
so anyone thatt cares..spread the word
tanks |
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orange
Fat Data
Started Topics :
154
Posts :
3918
Posted : Feb 9, 2007 00:58
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speakers are a tricky bussines its very difficult to determine woofer problems if they occur during bad use of the owner or a malfunction from the factory!
if it is a crossover problem they fix it with the warranty but woofer are usualy blown by the user so the companys can deny i repair although its not that expensive to by a replacement woofer and change it !
i say that cause i have a ribbon tweeter start and stopping whenever it wants in one of my samson rubicon monitors!
samson refused to repair it under the warranty for free cause it must be my fault they said i know it wasnt cos i didnt push them to theyr limits aswell like u !!
what can we say... bad luck
orange
 http://www.landmark-recordings.com/
http://soundcloud.com/kymamusic |
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Tomos
IsraTrance Full Member
Started Topics :
84
Posts :
981
Posted : Feb 9, 2007 01:15
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I can understand your frustrations, the exact same thing has happened to me in a variety of products.
A worthless unhonored warranty.
But as Orange says, because it's difficult to determine the cause of speaker failures, they can refuse a cone replacement and be within their rights.
Having just said I've been denied a lot of replacements, I've also been very lucky sometimes. I've fried a couple of subwoofers and several amps and had 'gesture of goodwill' refunds when the company could have told me to get on my bike.
Replacing bits of your studio when they break is heartbreaking, especially if it was expensive.. but thats the nature of owning lots of gear. |
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[3pi]
Started Topics :
5
Posts :
18
Posted : Feb 9, 2007 01:27
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well .. if you say that´s a must in every studio.. i have to give them some credit
but at least some kind of satisfaction.. not just you need to pay if you want them fix..
i know i didnt blow it.. i´m not in to loud music production.... and 1 year is ti the limit to change subwofer...
bhaaa
i´m really frustated .. |
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dtd
IsraTrance Junior Member
Started Topics :
17
Posts :
490
Posted : Feb 9, 2007 09:19
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[3pi]: i was also disappointed by the m-audio customer service. i had an m-audio audiophile usb and it just stopped outputting sound during playback (suddenly, with no apparent cause). i got no help/answer from them, whatsoever. so i opened it and started to think about how it is built and i found that (strong) voltage transients (caused by some bigger/older electronics switching on/off power, e.g. air dryer or heating) caused it to fail. well, such things should definitely be filtered out by the power supply circuitry (be it externally or internally). bad gear, evil!
cheers all,
dtd
$ exp(j*pi) + 1 = 0. $ |
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bukboy
Hyperboreans
Started Topics :
40
Posts :
803
Posted : Feb 9, 2007 09:40
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Im very happy with the keystation pro88 |
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PoM
IsraTrance Full Member
Started Topics :
162
Posts :
8087
Posted : Feb 9, 2007 09:54
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not only maudio but lot of monitors have 1 or 2 years garanty with just a few months for the woofer and tweater  but they don t say it |
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scobbah
Kiriyama
Started Topics :
35
Posts :
991
Posted : Feb 9, 2007 10:03
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I have read a lot of posts at KVR which have been from customers of M-Audio products, claiming the M-Audio support to be worthless and close to non-existent, I am afraid...
One must keep in mind though that the vast number of posts expressing discomfort over M-Audio products and the support of those do not necessary have to reflect the reality as if M-Audio would be very poor in comparison to similar products of other companies. I mean, M-Audio is, within their price range, still one of the most popular brands around which, of course, implicitly render more reports of problems...
Aural transmissions from the deep forests of Sweden
www.dvsmrecords.org - 'Patterns II EP' by Silent Horror out now! |
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Pavel
Troll
Started Topics :
313
Posts :
8649
Posted : Feb 9, 2007 11:49
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Quote:
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On 2007-02-09 10:03, scobbah wrote:
I have read a lot of posts at KVR which have been from customers of M-Audio products, claiming the M-Audio support to be worthless and close to non-existent, I am afraid...
One must keep in mind though that the vast number of posts expressing discomfort over M-Audio products and the support of those do not necessary have to reflect the reality as if M-Audio would be very poor in comparison to similar products of other companies. I mean, M-Audio is, within their price range, still one of the most popular brands around which, of course, implicitly render more reports of problems...
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True that. Also i've heard that companies like M-Audio and Behringer don't have a proper QA department for their products cause they try to cheapen the process as much as possible. That's why when you buy Mackie or Dynaudio monitor you get a chart that shows the personal graph of every monitor so you can suit it to your studio in the best way.
Sad but true, most of my studio is M-Audio as well, but next monitors will be surely Dynaudio, Adam, Mackie or Genelec.
Everyone in the world is doing something without me |
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[3pi]
Started Topics :
5
Posts :
18
Posted : Feb 9, 2007 13:37
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that was one of mye questions!!
when buying mackie or Dynaudio gear..like monitors!
do they offer in their warrantys better conditions than m-audio for instance! or is just the same thing...they are not responsable for subwoofer or whatever damage?
a big an better "brand" care more about their costumers? |
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orange
Fat Data
Started Topics :
154
Posts :
3918
Posted : Feb 9, 2007 14:22
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my dynaudios have 3year warranty and i think 1 year for the cones!
but monitors like dynaudio and the likes are difficult to blow cos of the good quality of they parts and a good protection system if overloaded to much they shut down to protect the circuits and cones!
orange
http://www.landmark-recordings.com/
http://soundcloud.com/kymamusic |
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[3pi]
Started Topics :
5
Posts :
18
Posted : Feb 9, 2007 14:25
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well..the price sure makes the diference..
tanks  |
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l337
IsraTrance Full Member
Started Topics :
55
Posts :
817
Posted : Feb 9, 2007 17:56
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Quote:
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On 2007-02-09 11:49, Pavel wrote:
Also i've heard that companies like M-Audio and Behringer don't have a proper QA department for their products cause they try to cheapen the process as much as possible. That's why when you buy Mackie or Dynaudio monitor you get a chart that shows the personal graph of every monitor so you can suit it to your studio in the best way.
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Behringer also give you the individual monitor frequency response curves...
hate to break it to you though, a frequency response curve has nothing to do with QA with regards to malfunction or breaking...
i have a number of Behringer products and none have broken or malfunctioned...
My dads DDX3216 had a fan problem and Behringer fixed it free of charge even though the warranty was void....
Many companies even the bigger ones will have problems..electronics are fickle
a good example...
when i got my Virus TI Polar, the key wouldnt work cos my virus had been programmed as a desktop model...
luckily the distributor here was great and gave me a new one instead of having mine sent for repair...
i guess it is the luck of the draw as well as how prepared the distributors and music shops are willing to stand up for you and help you if your hardware gets broky bust |
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the dog of tears
the dog of tears
Started Topics :
9
Posts :
399
Posted : Feb 9, 2007 18:48
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My 2 cents...
Having your woofers blow on your BX-5's is a blessing in disguise. Take this as an excuse to buy different monitors. Especially if yr producing trance music on the 5's. let's just face it, these monitors SUCK which is why theyre dirt cheap. in fact, the reason why all m-aud gear is so cheap is cus it is all crap quality shizzle shaz, not really a company worth supporting. my friends audio interface has been shitting on him since day 1.
personally i would say it is a better deal to buy used, good monitors, such as genelec, mackie, event, krk, etc., then to waste your hard earned dollars and shekels on m-audio gear. the 5's deliver cheapened, highly embellished sound with almost no low-end (by the way i do own a pair of these, hence my lengthy cockamamy opinions, i use them these days as stage monitors for low-end gigs, et al).
ohkay rant mode off, but this is a ranting thread so i figured hey why not... |
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Meta
Meta/Boomslang
Started Topics :
24
Posts :
1045
Posted : Feb 10, 2007 00:06
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You are correct... I mean... the first two M-Audio products that got complained here about are their lowest end models in the respective categorires. Quite often, you get what you pay for. Price difference between M-Audio and Mackie or Dynaudio is several orders of magnitude.
Don't get me wrong, I agree that it sucks that you can't buy enduring quality, professional sounding active monitors for $300 a pair, but... that's just not how things are.
http://soundcloud.com/aeon604
http://www.metaekstasis.com/
http://the1134.com/ |
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