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fakescience.com/Fake Customer Support?
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reger
Started Topics :
1
Posts :
45
Posted : May 20, 2007 00:35
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mods, feel free to kick my arse if this thread belong to some other forum section 
copy/paste from psynews:
ive encountered some problems with this site, here my story:
on 12.05.2007 i decided to buy sync24 album from fakescience online shop, its mp3 album and costs 5$. so, since i was new to that page i had to register in order to complete my order and to make chekout. as i entered all data required for billing-transaction purposes i then went on to finish my registration and get my hands on sync24 - source ASAP  i dont know what was called that button that i pressed, whether it was "next" or "buy" or whatever doesnt matter, what matter that when i did so i had to wait for approval, big was my surprise when after short waiting fakescience displayed message informing me that my credit card has been declined!
it was sad to either find out if my card is eligible for online purchases [or sort of] or contact customer support, since im sure that my bank card has no general limitations for online purchases [ive registered at paypal, bought music from couple of other sites aswell and had no problems with it so far] i checked all fields to ensure that ive made no mistakes and no wrong data has been entered about me and my credit card. everything seemed fine with both - my credit card and with data i entered in fakescience, thus i tried to finish this deal of buying sync24 album for the second time, hoping that this time everything will went smooth and that it was just a small bug in system... WRONG! i was declined again! well, it was enough for me, in order to be sure that fakescience didnt fuck something up i went on to my online bank [ie - logged into my bank account] that i have my credit card with and there it was - SURPRISE! - i was billed TWICE by fakescience for album that i even DIDNT get! both times that fakescience declined my order they actually billed me for 5$ each time!
"well, big deal", i thought and sent mail to fake sciences support politely informing them about my problems with their system and hoping that they will resolve my problem during upcoming week... well false hopes, not only they didnt reply to my mail [i sent my mail on friday night and there was no reply week after], they also ignored my second mail where i again POLITELY explained them my problem and informed them that its allready my 2nd mail im sending them...
i sent that 2nd letter from TWO emails just in case my first letter aswell as second one that ive sent from gmail have been caught in their spam filters! the other duplicate of my 2nd letter i sent from yahoo. but hey - SURPRISE AGAIN! - no reply, nothing from fakescience!
WTF is wrong with this?! why its impossible to contact them, why their system is so strange that it firstly informs me about my credit card being declined and then charges me for each time i try to purchase music from them?!
anyone else had similar problems with them or other online shop? how did you solve it, if solved? |
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Get-a-fix
Getafix
Started Topics :
147
Posts :
1441
Posted : May 20, 2007 02:15
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Well as far as your $10 is concerned you can dispute the charges & your credit card company will cancel them, every credit card is covered up to a certain amount..
 http://www.soundcloud.com/getafixmusic |
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reger
Started Topics :
1
Posts :
45
Posted : May 21, 2007 20:41
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ok, im just posting to inform that ive finally received reply from them, they say that they unfortunately didnt receive my first mail and are willing to help me
ill keep you updated |
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sure_smoke_alot
IsraTrance Junior Member
Started Topics :
45
Posts :
6874
Posted : May 22, 2007 08:32
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i have bought sum album's from fake science,
neva faced ne probs though
and wot they offer is jus unfu*kinbeliveable.
thumbs up for fake science
the problem with valuing art is, till u dont understand it, it's worthless but wen u do understand it, it's priceless!! |
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